AN ANALYSIS OF THE ORGANIZATIONAL CULTURE OF PREMIER UNIVERSITIES IN MALAYSIA

Abstract

An empirical research was done to examine and analyze the crucial domains in the organizational culture of world-ranked or premier universities in Malaysia, particularly in terms of their core values, direction, management effectiveness, innovation, customer focus, and institutional policies. The research employed a survey instrument on organizational culture and involved 1440 university students who were randomly selected from different faculties at four premier universities in the vicinity of Kuala Lumpur region in Malaysia. As highlights of this paper, the research found that the crucial cultural domains of premier universities were institutional policies, empowerment issue, team orientation behavior, and capability development of students. It was also found that students in premier public universities were more satisfied with their campus culture than students in premier private universities. Besides that, the important institutional policies were equality, academic integrity, and multiculturalism. Consequently, in terms of significance, new colleges and universities in Malaysia or other countries, whether public or private, may use the results and findings of this research for upgrading their organizational culture in order to achieve global ranking in the future.